Privacy Policy

1. Who We Are

VENTURESA-FARI is a private company registered in South Africa. For the purpose of this Privacy Policy, "VentureSafari", "we", "us", and "our" refer to VENTURESA-FARI.

We assist clients with safari travel enquiries, lodge bookings, transfers, tours, and related travel arrangements.

Enterprise number: K2025765729
Enterprise name: VENTURESA-FARI
Website: www.venturesa-fari.co.za
Email: travel@venturesa-fari.co.za
WhatsApp: +27 64 605 5503

2. Personal Information We Collect

We may collect personal information when you complete a contact form, submit an enquiry, request a quote, subscribe to updates, communicate with us, or use our website.

• Name and surname.
• Email address.
• Phone number or WhatsApp number.
• Travel dates and destination preferences.
• Number of guests and booking requirements.
• Accommodation, transfer, safari, and tour preferences.
• Messages or enquiries submitted through our website.
• Newsletter or marketing subscription details, where you choose to subscribe.
• Payment or booking confirmation details, where applicable.
• Browser, device, IP address, and website usage information through cookies or analytics tools.

We will only request identity, passport, medical, dietary, mobility, or special requirement information where it is necessary for a booking, travel arrangement, safety requirement, supplier requirement, or legal obligation.

3. How We Collect Information

We may collect personal information directly from you when you complete a form, send us an email, message us on WhatsApp, call us, subscribe to updates, request travel information, or confirm a booking.

We may also collect limited technical information automatically through our website, such as device information, browser type, pages visited, referral source, and general website usage data.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and booking requests.
• To prepare quotes and travel recommendations.
• To arrange lodge bookings, transfers, tours, safaris, and related travel services.
• To communicate important booking or travel information.
• To process payments or confirm bookings where applicable.
• To communicate with third-party suppliers where required for your booking.
• To send newsletters, offers, or marketing updates where you have subscribed or consented.
• To improve our website, services, communication, and customer experience.
• To protect our rights, property, website, business, clients, and suppliers.
• To comply with legal, accounting, tax, safety, regulatory, or supplier requirements.

5. Legal Basis for Processing

We process personal information where it is necessary to respond to your request, provide our services, perform a booking-related agreement, comply with legal obligations, protect legitimate business interests, or where you have given consent.

We aim to process personal information lawfully, fairly, securely, and transparently in line with applicable South African privacy laws, including the Protection of Personal Information Act, 2013.

6. Sharing Personal Information

We do not sell personal information. We may share personal information only where necessary to provide our services, manage a booking, communicate with suppliers, operate our website, or comply with legal requirements.

• Lodges, hotels, camps, and accommodation providers.
• Transfer, transport, safari, and tour operators.
• Activity providers and travel service providers.
• Payment service providers, where applicable.
• Website hosting, email, analytics, CRM, and IT service providers.
• Professional advisers, accountants, or legal representatives.
• Government, law enforcement, regulatory, or tax authorities where required by law.

Where we use third-party service providers, we take reasonable steps to ensure that they handle personal information securely and only for the purpose for which it was shared.

7. Third-Party Travel Suppliers

Some services are provided by third-party suppliers, including lodges, camps, hotels, transfer providers, tour operators, activity providers, and payment platforms.

When you request or confirm a booking, we may need to share relevant booking information with these suppliers so that they can check availability, issue confirmations, provide the service, and meet safety or operational requirements.

8. International Transfers

Some technology providers, booking platforms, payment providers, email systems, analytics services, or travel suppliers may process or store information outside South Africa.

Where this happens, we take reasonable steps to ensure that personal information remains protected and is handled in accordance with applicable privacy requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences, support analytics, and improve our services.

Cookies may collect information such as browser type, device type, pages visited, time spent on the website, referral source, and general usage data.

You can disable cookies in your browser settings. Some parts of the website may not work correctly if cookies are disabled.

10. Marketing Communication

We may send marketing communication about safari experiences, travel offers, lodge options, transfers, tours, and related services where you have subscribed, requested updates, or consented to receive such communication.

You may unsubscribe or opt out of marketing communication at any time by contacting us or using the unsubscribe option where provided.

11. Security of Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure hosting, access control, password protection, limited access to booking information, secure communication practices, and careful handling of client information.

No electronic transmission or storage system is completely secure. However, we take reasonable steps to reduce risk and protect personal information.

12. Retention of Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including enquiry handling, booking administration, customer service, legal, accounting, tax, safety, supplier, and record-keeping requirements.

When personal information is no longer required, we will delete, destroy, or de-identify it where reasonably possible.

13. Your Privacy Rights

You may request access to your personal information, ask us to correct inaccurate information, object to certain processing, withdraw consent where consent was used, or request deletion of information where allowed by law.

To make a privacy request, please contact us using the details below. We may need to verify your identity before processing certain requests.

14. Children and Minors

Our services may include family travel arrangements. Where information about children is required for a booking, we will request it from a parent, guardian, or authorised adult and will only use it for the relevant travel arrangement.

15. Links to Other Websites

Our website may link to third-party websites, lodges, partners, booking platforms, maps, payment providers, or travel resources. We are not responsible for the privacy practices, content, accuracy, or security of external websites.

16. Complaints

If you believe your personal information has not been handled properly, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

17. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date shown at the top of the page.